If the package turns up, USPS will either return the package to the sender or deliver it to the recipient, depending on your request. The Search continues! USPS will search for your package and determine if it was delivered. Be prepared to enter the mailing date, tracking number (if you have one), and a description of the package and contents. Hopefully, this doesn’t happen a lot, and you don’t have one. You shouldn’t have been trying to ship those things in the first place…seriously. If your package contained items that cannot be shipped like drugs, handguns, perishables, or hazardous materials, then you won’t be able to start a Missing Mail Search. If it’s still not there after seven days, you can initiate a Missing Mail Search. You have to wait until at least seven days from the shipping date. When can I start the search? USPS will make you hurry up and wait. The USPS will begin searching their sort facilities and trucks to try and find your delivery. Mail is missing, can it be found? Whenever you suspect a package is lost or stolen, the first step to take is to begin a Missing Mail Search. Also, depending on the service level, the only relief available may be a postage refund. Any international claim must be started by a U.S. International claims are handled differently because they require to cooperation and coordination of another country’s post office. If the package doesn’t arrive on time, you can file a claim! For example, Express Mail has a delivery guarantee of 10:30 AM the next day. Don’t forget that some services provided by the USPS have delivery guarantees. (and estimates for repair costs, if possible). This can include estimates for repair or a sales receipt if the item needs to be replaced. You need to provide USPS with evidence of the damage in your claim. Although this isn’t exactly what we’re talking about here, a claim is your next step. Sometimes your delivery will arrive, but the contents are missing or damaged. All USPS will do for you is a Missing Mail Search.ĭamaged or missing contents. What if I didn’t buy insurance? If your package was sent first-class and you didn’t purchase insurance, then I’m sorry, but you’re out of luck. You can file a claim anytime between 0-60 days for insurance related claims. If you did not have insurance, but a Missing Mail Search determined your delivery is lost or damaged, a claim will cover the cost of shipping. What does a USPS Claim cover? If your delivery were insured, USPS’s claim process would cover the costs of shipping and the package value, up to the amount specified. If your item was determined to be lost or damaged, you would have a Claim for a refund in shipping If no insurance was purchased, a Missing Mail Search is your only option at first. Missing Mail Search or Insurance Claim? Where do I start? If your item was insured, you qualify for both a Missing Mail Search AND an Insurance Claim for damaged or missing contents. If your USPS package was sent by Amazon, contact them first! All major delivery companies and some online retailers give you a way to recover a lost or stolen package, companies like Amazon provide a great customer experience. We’d say the first step in any case where a package was lost or stolen is to open lines of communication between shipper and recipient. This will help you through the process more smoothly but don’t waste any time as you have to file the claim within 60 days of the missing package.Ĭontact the retailer to see if they will resend or refund. You will need receipts, tracking info, package description, shipping dates and proof of damage or value, depending on the circumstances. Make sure you keep all your records and have all the information you need in advance. Roadmap to dealing with a lost or stolen USPS package. This is why we created the ultimate guide to save you time and reduce headaches! All the information for filing a claim can be found on USPS’ website, but let’s be honest, nobody’s got time to read all that. We try to make navigating the system a little easier - from starting a Missing Mail Search to filing a claim, we’re here to help! Here are some tips and procedures for the times when a package is lost, stolen or missing.
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